As we enter a ‘new normal,’ several countries have adopted anti-pandemic and -epidemic measures. While this is a nod in the right direction, it also proves to be a test for the operations of many financial companies.
Nonetheless, as vaccination efforts are already under way around the world, we believe that the current dilemma will be short-lived. In the meantime, each and every Doo Group employee will continue to make sure that only the best is provided to our clients. It is our goal to steadfastly deliver the highest quality trading experience.
We note that the customer services and processing time of many financial companies have been extended to several days or even a week. And this has caused a lot of inconvenience to clients. At Doo Group, we make sure to meet global and government anti-epidemic measures and keep employees safe through several practices. Namely possible via global collaboration, working from home, and rotating teams to the office – all done to minimize the negative impacts of the outbreak and maintaining a consistently high level of service quality.
At current, Doo Group employs more than 500 people from 11 cities with different financial backgrounds. Our global presence spreads through London (DC office), Dallas, Singapore, Hong Kong, Dubai, Kuala Lumpur, Taipei, Ho Chi Minh City, Mauritius, Seychelles, and Vanuatu.
We have also set up a number of customer service channels, with English, Chinese, Vietnamese, Malay, Korean, Arabic, and other languages available. Our dedicated employees are on call 24/7, constantly ready to be of service for our clients around the world.
This well-established and effective response mechanism ensures that Doo Group’s customer trading services are not affected. We are also proud to ascertain that:
Our user centers and back-office systems are updated every two weeks with the efforts of professional and technical personnel.
For manual service projects, the basic review of new customer account opening can be completed within 30 minutes.
Deposit and withdrawal applications can also be processed within T+1 working days to ensure that service efficiency is not greatly affected by the epidemic and improve customers’ experience.
It should be noted that while Europe and the United States are impacted by the pandemic, which subsequently brought on the closures of Doo Group offices in London and Dallas, we are still working hard to be on our toes. The affected employees are working from home, and conduct regular online meetings to ensure stellar services of brokers as usual.
Since our establishment in 2014, the success of Doo Group’s international business expansion depends on the support of our customers. And we thank you for that. We will continue to work with you to tide over any difficulties and overcome the epidemic. The pursuance of excellence and improvement is made possible together.