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Doo Prime Prioritises Human Interaction With A Multi-Channeled Customer Service Regardless Of Technological Advancements

When it comes to customer service, switching or liaising with a service assistant is still the most opted option. The development of the Internet has greatly influenced various industries in the e-commerce, FMCG and financial sectors as they have all popularised the use of smart customer service with artificial intelligence (AI) for a quick, round-the-clock response.  

However, the customer experience can be poor due to the lack of actual human interaction. Realising this, Doo Prime offers various multilingual customer service channels to meet your needs with a team of highly trained professionals.  

Deploying Smart Customer Service As A Common Practice For Greater Efficiency  

With the technological advancements of today, requirements for customer service are in high demand, resulting in the implementation of smart customer service as it possesses the ability to serve more customers in a timely and efficient manner. As opposed to customer service with human interaction, smart customer service has the advantage of being low in cost and it comes equipped with powerful data storage capabilities with the ability to generate a response around the clock. Anytime, anywhere.  

However, smart customer service lacks human interaction, resulting in poor experiences. This is due to the fact that most smart systems utilise preset knowledge based on specific questions and answers.  

This means that the generated replies often lack empathy, making it difficult to understand the questions accurately, causing an inability to solve personalised problems and vaguely answering the query by keywords – all of which, does not contribute to an ideal experience.  

Doo Prime prides itself in valuing its customers primarily with professionalism and in complete fairness. It strives to endlessly provide satisfactory services to its customers by addressing every matter individualistically. With that in mind, Doo Prime has since increased its reach on various channels to provide a more convenient service. 

Doo Prime Prioritises Customer Service With Industry Professionals 

According to a report by McKinsey & Company, the world’s leading management consulting firm, companies that provide consistent quality customer experiences are likely to increase revenue by 5%. Doo Prime understands the importance of customer service and the entirety of the experience, which is why our team of professionals are carefully chosen as they abide by a set criterion with an emphasis on empathy and interpersonal skills. 

500 employees with different financial backgrounds spanning across 10 cities around the world stands as the driving force of Doo Prime. To add, we have established operation centers in Dallas, Sydney, Singapore, Hong Kong, Dubai, and Kuala Lumpur. 

Various channels are also implemented to conduct online customer service, phone calls, emails, work orders as well as dedicated customer service managers who are fluent in English, Chinese, Korean, Thai, Vietnamese, and Malay to enhance the service experience. Rest assured; the team is on call 24/7 for customers anywhere, everywhere.  

24/7 Customer Service – Anytime, Anywhere 

To better serve our customers from all over the world, Doo Prime offers a 24-hour, 7-days-a-week multilingual online customer service to assist queries quickly and efficiently. If a query takes more than 2 minutes to resolve, it will be automatically transferred to a customer service attendant. All queries are typically resolved within 1 minute for common issues and 5 minutes for more complex or special issues. 

As of November 20, 2022, Doo Prime’s customer service has assisted approximately 2,142 customers online, with a total customer satisfaction rate of 98%!

Doo Prime will continuously strive to assess queries individualistically and improve the quality of its customer service by accurately resolving issues to give you the best trading experience.  

About Doo Prime   

Our Trading Instruments       

Securities | Futures | Forex | Precious Metals | Commodities | Stock Indices   

Doo Prime is an international pre-eminent online broker under Doo Group, which strives to provide professional investors with global CFD trading products in Securities, Futures, Forex, Precious Metals, Commodities, and Stock Indices. At present, Doo Prime is delivering the finest trading experience to more than 90,000 clients, with an average trading volume of more than USD51.223 billion each month.  

Doo Prime entities respectively holds the relevant financial regulatory licenses in Seychelles, Mauritius, and Vanuatu with operation centers in Dallas, Sydney, Singapore, Hong Kong, Dubai, Kuala Lumpur, and other regions.  

With robust financial technology infrastructure, well-established partnerships, and an experienced technical team, Doo Prime boasts a safe and secure trading environment, competitive trading costs, as well as deposit and withdrawal methods that support 10 different currencies. Doo Prime also incorporates 24/7 multilingual customer service and extremely fast trade execution via multiple industry-leading trading terminals such as MT4, MT5, TradingView, and InTrade, covering over 10,000 trading products.  

Doo Prime’s vision and mission are to become a financial technology-focused broker, streamlining international global financial products investment.  

For more information about Doo Prime, please contact us at:   

Europe: +44 11 3733 5199   
Asia: +852 3704 4241    
Asia – Singapore: +65 6011 1415   
Asia – China: +86 400 8427 539   

Technical Support: [email protected]   
Sales Representative: [email protected]   

Forward-Looking Statements     

This article contains “forward-looking statements” and may be identified by the use of forward-looking terminology such as “anticipate”, “believe”, “continue”, “could”, “estimate”, “expect”, “hope”, “intend”, “may”, “might”, “plan”, “potential”, “predict”, “should”, or “will”, or other variations thereon or comparable terminology. However, the absence of such terminology does not mean that a statement is not forward-looking. In particular, statements about the expectations, beliefs, plans, objectives, assumptions, future events, or future performance of Doo Prime will be generally assumed as forward-looking statements.  

Doo Prime has provided these forward-looking statements based on all current information available to Doo Prime and Doo Prime’s current expectations, assumptions, estimates, and projections. While Doo Prime believes these expectations, assumptions, estimations, and projections are reasonable, these forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond Doo Prime’s control. Such risks and uncertainties may cause results, performance, or achievements materially different from those expressed or implied by the forward-looking statements.  

Doo Prime does not provide any representation or warranty on the reliability, accuracy, or completeness of such statements. Doo Prime is not obliged to provide or release any updates or revisions to any forward-looking statements.   

Risk Disclosure   

Trading in financial instruments involves high risks due to the fluctuation in the value and prices of the underlying financial instruments. Due to the adverse and unpredictable market movements, large losses exceeding the investor’s initial investment could incur within a short period of time. The past performance of a financial instrument is not an indication of its future performance. Investments in certain services should be made on margin or leverage, where relatively small movements in trading prices may have a disproportionately large impact on the client’s investment and client should therefore be prepared to suffer significant losses when using such trading facilities.    

Please make sure you read and fully understand the trading risks of the respective financial instrument before engaging in any transaction with Doo Prime’s trading platforms. You should seek independent professional advice if you do not understand any of the risks disclosed by us herein or any risk associated with the trade and investment of financial instruments. Please refer to Doo Prime’s Client Agreement and Risk Disclosure and Acknowledgement Notice to find out more.  


This information is addressed to the general public solely for information purposes and should not be taken as investment advice, recommendation, offer, or solicitation to buy or sell any financial instrument. The information displayed herein has been prepared without any reference or consideration to any particular recipient’s investment objectives or financial situation. Any references to the past performance of a financial instrument, index, or a packaged investment product shall not be taken as a reliable indicator of its future performance. Doo Prime and its holding company, affiliates, subsidiaries, associated companies, partners and their respective employees, make no representation or warranties to the information displayed and shall not be liable for any direct, indirect, special or consequential loss or damages incurred a result of any inaccuracies or incompleteness of the information provided, and any direct or indirect trading risks, profit, or loss arising from any individual’s or client’s investment. 

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